With a penchant for the scarce and decorative, Trinity Antiques is dedicated to making your online shopping experience exceptional. Established by Victoria in 2006, Trinity Antiques is a family company with traditional values of service, excellence and professional integrity. Our flair for discovering unique finds has enabled us to achieve international success with many returning clients. Our global client base is both wide and varied, which includes museums, private collectors and Film/TV production sets.
We know how important it is to make your online experience as easy for you as possible, therefore all of our prices INCLUDE door to door, signature required upon delivery shipping to mainland UK, EU and USA (clients from other countries please enquire before purchase). Enjoy your visit to our Decorative Collective store and we look forward to hearing from you.
SOCIAL MEDIA: Instagram
Mob: +44 (0)7419 316132
TRINITY ANTIQUES own terms and conditions are below, along with advice from the DC. Consumer Contracts Regulations apply.
Trinity Antiques Terms and Conditions:
Please take a moment to familiarize yourself with our Terms and Conditions prior to purchase.
Our methods of payment are via Paypal or for UK customers via Bank Transfer or personal cheque in GBP.
We ship to a confirmed Paypal address only. We do not ship to PO Box addresses, third party shippers, shipping brokers, mailbox services/mail holding companies or forwarding companies. We do not cover any import duties, fees/charges or local sales taxes. If applicable, buyers are fully responsible for these charges. Please make sure that you are aware of your own countries import fees/ local taxes before purchase.
Shipping: Smaller items will be shipped insured to the full value of the item via a Royal Mail Tracked and Signed For service who hand over to your own country's postal service. Signature required upon delivery.
Shipping: Larger Items or High Value Items will ship via a door to door international express courier service such as DHL, Parcelforce, UPS - who do not deliver to PO Box addresses. This is usually a quick, 1 to 2 day delivery service pending customs clearance. Courier delivery drivers will always require a receiver signature upon delivery, this is the secure service that we pay for with no exceptions (your parcel will not be left with a neighbour or in a deemed safe place). If our specific 'signature upon delivery' arrangements are changed by you 'the receiver', then ourselves Trinity Antiques and the courier company are absolved of any responsibility and you 'the receiver' are then wholly liable for any loss/non-receipt. If you are not home to receive and sign for the parcel the courier will leave a card and you can arrange a convenient re-delivery day; alternatively you can collect it yourself from the courier depot. If this secure, signature upon delivery service is not agreeable to you then we respectfully request that you do not purchase from us.
Returns/Refund - We do not refund return postage cost unless the item was misdescribed by ourselves. Items must be returned by the customer within 14 days of receipt using a fully trackable postal service - please submit the parcel's return tracking number to us after dispatch. The returned parcel must clearly be marked as ‘returned goods’ on the appropriate customs label - failure to do so will make us liable for import duty, which will be deducted from your refund.
DECORATIVE COLLECTIVE LTD ADVICE:
It is the individual Dealers responsibility to make themselves aware of what the Distance Selling Regulation rules contain; these regulations are open to change, may vary and are detailed, so you may wish to familiarise yourself with such via the many websites available to you on this subject.
Your contract of purchase is between the Client and the Seller, not the Decorative Collective Ltd, we are just the introductory agent. Your rights include, but are not limited to the below. You must check with each individual Seller what their own terms and conditions are and what their own purchase and returns policy include. The DC Ltd is not responsible for the description, condition or attribution of an item as we do not have sight of any item and do not have physical ownership of any item, but we do endeavour to only allow professional and experienced dealers onto our website. We do not collect payment or hold such unless specifically agreed prior to purchase and then only as Agent do we hold funds, which are held by the DC Ltd until both parties have confirmed such can be released. If such funds are held and an item is returned, release back to the client of such funds, will be subject to the Seller confirming the item has been returned according to their returns policy. Items are not released to the Buyer until the agreed payment is received by the DC Ltd. The DC Ltd is not responsible for any related bank charges, transfer fees, currency fluctuations or otherwise. For more details on this facility, please contact owner Jane Walton at [email protected]
You have the right to return items purchased via the internet up to 14 days following receipt of the item to the specified delivery address. If you collect an item in person or arrange your own delivery, then this term starts immediataely you or your carrier collects the item (this is to avoid your own carrier sitting on the item for a long time before delivering it).
WHAT WE RECOMMEND:
Always ask for an invoice from the Seller. On the invoice you should have the date of the item, any provence, full description, including any restoration or damage. It should state terms of payment and delivery and returns. It should also show the business name, business address, contact numbers, email address and VAT number if applicable.
You should ask for confirmation of your purchase by email so that you have written proof of the agreed price, any additional charges, eg delivery and if you are having the item delivered, ask how and who will be undertaking it and what the Sellers return policy is.
Ask for email confirmation of what your responsibilities are should you wish to return an item, including re-packing, how you must confirm your desire to return the item, eg email or by telephone and be clear on the Seller's return policy.
The prices indicated for items on this site are correct at the time the item is listed, barring any error by the Seller. However, the Euro and Dollar prices shown are for indication only and may vary as rates fluctuate and you may incur your own bank charges when making payment from abroad.
Some of our Dealers (Sellers) are based in Europe so you may need to qualify with them their specific purchase and returns policies. However Distance Selling Regulations apply througout Europe as far as the DC Ltd is aware.
Please do not be concerned about the above statements. They are there to help and protect both parties and should help to avoid any disputes by making things clear. The owner of this site, Jane Walton, is always happy to help and assist where possible and clients are very welcome to contact Jane should they need advice or assistance. Being a dealer herself for 16 years, she knows that most dealers are good, hardworking and professional people who understand the rules and how to be polite and helpful to clients at all times. They can help you obtain shipping or transport quotes for example. Never be worried about speaking to a Dealer and asking as many questions as you need to about an item, they wil be happy to help you. Please do remember though, that they will always be more receptive to clients who show them the same respect.
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